Last updated 5 November 2026

Terms of service

1. About these terms

These terms are an agreement between you and Freelance Ops Ltd (company number 17443707), which runs Freelance Ops ("we", "us"). By creating an account you agree to them. Our privacy policy explains how we handle personal data.

Freelance Ops is for business use. By signing up you confirm you're 18 or over and using it for your business, not as a consumer.

2. Your account

• Give us accurate details and keep your email address up to date, because it's how we reach you.
• Keep your password to yourself. You're responsible for what happens under your account.
• Tell us straight away at info@freelance-ops.com if you think someone else has got in.
• Each account is for one business.

3. Plans and payment

Free plan

Free, with no card needed. It includes up to 5 clients and 10 invoices a month, with unlimited proposals and contracts. We'll give you notice before reducing what the free plan includes.

Freelancer plan

• £30 a month, charged in advance to the card you saved at checkout, through Stripe, each month until you cancel.
• You can cancel any time from Billing in the app. You keep the Freelancer features until the end of the month you've paid for, then move to the free plan. We don't refund part-months.
• If a payment fails, we'll email you and try again over the following days. If it still doesn't go through, your account moves to the free plan.
• We'll give you at least 30 days' notice of a price change, so you can cancel before it applies.
• Prices are in pounds sterling. If we have to charge VAT, we'll show it before you pay.

Special offers, such as beta testing discounts, follow whatever we told you when we gave them and otherwise these terms.

Free months from inviting someone have no cash value and can't be transferred. You can earn up to 12 in any 12 months, and we may withhold them if an invite looks like misuse, such as signing up your own accounts.

4. Getting paid by your clients

Your clients pay through your own Stripe account, under Stripe's terms. The money goes to you via Stripe, not through us, and Stripe's fees are between you and Stripe. We're not responsible for Stripe's decisions, such as holding a payment or closing an account.

We don't charge a fee on the payments your clients make to you.

5. Your work with your clients

The proposals, contracts, invoices and bookings you create are between you and your clients. We're not a party to them. You're responsible for what they say, for charging the right amounts and tax, and for keeping the records your business needs.

Contract templates are a starting point, not legal advice. We don't know your business or your client. Read and adapt any template before you use it, and take advice from a solicitor if something matters.

An e-signature through Freelance Ops records who signed, when, and from what device. In most cases that's a valid way to agree a contract in the UK, but some documents, such as deeds, need more. Whether a signed contract is enforceable is between you and your client.

6. Your content

Everything you put into Freelance Ops stays yours: your documents, photos, client details and business information. You let us store, copy and display it only so we can run the service for you, for example showing your contract to your client on their link.

You confirm you have the right to upload what you add, including photos and other people's details.

7. Your clients' personal data

For the personal data you add about your clients, you're the controller and we're your processor. This section is our data processing agreement with you under UK GDPR. We will:

• only use that data to provide Freelance Ops to you, following your instructions in the app
• make sure anyone who works on it for us is bound to keep it confidential
• keep it secure, as described in our privacy policy
• use only the providers listed in the privacy policy, under terms that protect the data in the same way, and tell you before adding new ones
• help you respond to your clients' data requests, and with any breach or data protection assessment, as far as we reasonably can
• tell you without undue delay if we become aware of a breach affecting it
• delete it when your account closes, unless the law requires us to keep it
• give you the information you reasonably need to show we're meeting these obligations

You're responsible for having a lawful reason to add your clients' data and for telling them how you use it.

8. Fair use

Please don't use Freelance Ops to:

• break the law, or help anyone else do so, including fraud and money laundering
• send spam, or upload anything illegal, harmful, or that you don't have the rights to
• try to get into other people's accounts or data, or test our security without permission
• overload the service, copy it, or scrape it

9. Tools you connect

If you connect Xero, QuickBooks, Square, Zoho, HubSpot, Pipedrive or Google Contacts, your use of those tools is under their own terms. We're not responsible for how they work or if they change their connection.

10. Keeping the service running

We work to keep Freelance Ops available and your data safe, but we can't promise it will never be interrupted or have faults. We improve the app all the time, so features may change. If we remove something important you pay for, we'll tell you in advance. Keep your own copies of documents that matter, for example by downloading the PDFs.

11. Closing your account

You can stop using Freelance Ops at any time. Cancel any subscription from Billing, then email info@freelance-ops.com to close your account. Your data is deleted within 30 days, as explained in our privacy policy.

We may suspend or close your account if you seriously or repeatedly break these terms, or if we have to by law. Unless it's urgent, we'll tell you first and give you a chance to put things right or take a copy of your data.

12. Our responsibility to you

• Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't let us limit.
• We're not liable for lost profits, lost business, or indirect losses, or for disputes between you and your clients.
• Otherwise, our total liability to you in any 12 months is limited to the greater of £100 and what you paid us in that period.

13. Changes to these terms

We may update these terms as the service changes. If a change is significant, we'll email you at least 30 days before it applies. If you don't agree, you can close your account before then. Carrying on using Freelance Ops after that means you accept the new terms.

14. General

• These terms are governed by the law of England and Wales, and its courts deal with any dispute.
• If part of these terms can't be enforced, the rest still applies.
• You can't transfer your account to someone else without our agreement. We may transfer these terms if the business is sold, and your rights won't be reduced.
• If we don't enforce something straight away, we can still do so later.

15. Contact

Freelance Ops Ltd, 8 Ladyship Terrace, Belvoir Road, London, SE22 0QQ. Email info@freelance-ops.com.